Gift Cards may be purchased for:

• Any dollar denomination
• Any service or combination of services

Salon Prism is not responsible for lost or stolen cards. They must be presented at the time of the service and are not refundable. Gift cards never expire.

Your reservations are important to us and we value your time. Kindly give us 24 hour notice if you need to cancel or reschedule as a courtesy to Salon Prism, our staff, and our waiting clients.

• A credit card number is required to reserve an appointment.
• New guests & those who have "no showed" will be charged a deposit that will be applied to your bill at the time of service. Deposits are transferable when rescheduling with more than 24 hour notice.
• No Show/No Call. We are sad you missed your appointment...since your stylist is unable to fill that spot we will charge you 100% of the scheduled services.
• 1st Cancelation without 24 hour notice for services taking under 2 hour- We understand... Life happens. Simply reschedule your appointment with a 50% deposit within 2 weeks and we'll waive the cancelation fee.
• 1st Cancelation without 24 hour notice for services taking over 2 hours- We understand... Life happens. Simply reschedule your appointment with a 50% deposit within 2 weeks and we'll reduce the cancelation fee to $50.
• Any cancelation after that without 24 hours notice, follows the no-show rules above.

Please understand that when you forget to cancel your appointment we are unable to fill that time. Your stylist does not get paid for the loss and other guests miss the opportunity to receive services.

We understand that sometimes life happens. We build in a 15 minute grace period to all of our appointment times to accommodate these circumstances. If you are running late, please contact the salon as soon as possible. If you arrive past our 15 minute grace period, we may need to reduce the service provided or reschedule the appointment completely. The service cost will be for the amount of the original appointment booked. If we cannot perform the service due to lack of time, the service will be charged as a no show appointment.

It is our goal that you are 100% satisfied with your service when you leave the salon. If you feel like we missed the mark, we want to know! Our service guarantee requires that you contact the salon within 7 days of your original appointment. We do not offer refunds on services. However, we do guarantee our services when you purchase the recommended regimen for your hair. We will book a corrective session for you with the original stylist free of charge within 14 days of your original appointment. In the event the original stylist can't get you in within that time or you feel the stylist is unable to complete the look you requested, an alternate stylist will be allowed. A complimentary correction will not be given if you change your mind about the service after the service is completed.

We want you to love your purchases! Your stylist consults with you to find out your hair needs to determine the best products to recommend for you. If you don't love your products we do offer to exchange for another product or a full refund to your original form of payment as long as the product is only slightly used and is returned within 30 days of purchase date.

Boutique items may be returned for store credit only, within 7 days of original purchase with your receipt. Items must have original tags attached and be undamaged.

• Our salon will take all precautions to minimize the risk of color stains on clients’ clothing during the appointment.
• Clients are responsible for their own clothing choices during the color appointment.
• While we provide smocks for protection, clients understand and accept that accidents may still occur despite our best efforts.
• Clients are advised to inform their stylists if they have any concerns regarding the potential for color stains on their clothing or if they require any additional measures to protect their garments.

We realize that you may need to switch to a different stylist based on a variety of reasons – schedules, prices, or sometimes just to get a different perspective. Please feel free to ask us for a referral to another in-house stylist. All of our stylists are very supportive of one another. We keep detailed records of your service history and color formulas. All our stylists have equal access to this information. And don’t forget, we have our own in-house apprenticeship program. Therefore, many of our stylists have received their training from our own senior stylists. In this way, we can ensure that no matter who you see, you will receive the same high-quality service to which you have grown accustomed.

No animals or pets are allowed in the salon, with the exception of trained service animals to assist the hearing or visually impaired or the physically disabled.

Due to the relaxing nature of the Salon Prism experience, we respectfully request children be brought to the salon only when the child is receiving a service.

We are committed to protecting your privacy. Authorized employees within the company on a need-to-know basis only use information collected from individual customers. Information collected about our clients is not shared with any other organization. We constantly review our systems and data to ensure the best possible service to our customers.

When you book your first appointment with Salon Prism, you will be automatically added to our respective email and text message lists. This allows us to send you reminders about your appointment(s) and promotional messages about the salon, product updates, and discounts. You may unsubscribe from these lists at any time, and if you have any issues or questions, you can contact us directly by emailing salonprismla@gmail.com.